Indesit, part of Whirlpool UK Appliances Limited, has received the top prize at Domestic & General’s (D&G) annual Total Excellence and Quality (TEQ) awards.
Now in its 22nd year, the TEQ awards recognise White Goods OEMs, Heating OEMs and independent contractors that have consistently delivered high-quality repair services and unparalleled levels of customer experience to D&G’s customers. The awards are highly coveted within the home appliance services industry as they are based on recent and direct customer feedback.
The results found that the net promoter score (NPS) for Indesit, which refers to the likelihood of a customer recommending the service to a friend, has risen to +72. This is the highest of any D&G appliance partner in the history of the TEQ Awards.
Over 86,000 customers were surveyed by D&G to reveal this year’s top performing brands. Hotpoint, another brand part of the Whirlpool UK Appliances Limited group, also received a top spot, coming third. The survey was sent to customers following a repair of their appliance. The survey covers every stage of the repair process, from the customer’s initial contact to the engineer’s courtesy, appearance, and the effectiveness of the repair.
Paul Lewis, Sales Service Director, for Whirlpool UK, added: “We’re thrilled to have won the award for the best customer service at D&G’s TEQ Awards. We always put the customer at the heart of everything we do, ensuring their journey from choosing, to purchasing, to care and maintenance of their appliance is as smooth and seamless as possible. We’re so proud to be recognised for this accolade”.
Juan Viviani, Service Director at D&G, said: “Millions of customers rely on us when their home appliance breaks down and we want them to have a high-quality experience. These awards are a chance to recognise the brands that are high performing in the Service Sector, as well as an opportunity to encourage the whole industry to keep focusing on perfecting the customer journey.
“This year has seen the introduction of our digital platform PR Online, which is one of many ways we are innovating to improve the experience for our many loyal customers when they need to contact us. Our aim is to make this process as simple and convenient as possible.
“We are proud to be working with Indesit and to be awarding them with the flagship 2019 TEQ Award. They have achieved some great results for customers in recent months and we look forward to achieving even more together in the future.”
Image caption: Over 86,000 customers were surveyed by D&G following a repair of their appliance to reveal Indesit as this year’s top performing brand
Indesit is part of Whirlpool UK Appliances Limited. Reliability, practical and user-friendly design are the cornerstones of Indesit’s philosophy, which has seen the evolution and continued development of award winning appliances.
Whirlpool UK Appliances Limited is the only white goods manufacturer to operate its own independent service and logistics operations.
About Whirlpool UK Appliances Limited:
Whirlpool UK Appliances Limited is managed by Whirlpool EMEA, part of Whirlpool Corporation, the global leader in manufacturing and marketing of home appliances. In 2016, Whirlpool Corporation generated annual revenue of $21 billion in annual sales, employs over 93,000 people with 70 centres of manufacturing and technology research worldwide. The company markets Whirlpool, Maytag, KitchenAid, Jenn-Air, Amana, Brastemp, Bauknecht, Scholtès, Hotpoint, Indesit, and other big-name brands in over 170 countries. Whirlpool Corp.’s European Operations Centres are located in Pero (MI), Italy.
Whirlpool UK Appliances Limited fully supports the AMDEA safety initiative, Register My Appliance, and is committed to encouraging householders to register their appliances: www.registermyappliance.org.uk
About Whirlpool Corporation:
Whirlpool Corporation (NYSE:WHR) is the world’s leading major home appliance company, with approximately $21 billion in annual sales, 92,000 employees and 70 manufacturing and technology research centers in 2017. The company markets Whirlpool, KitchenAid, Maytag, Consul, Brastemp, Amana, Bauknecht, Jenn-Air, Indesit, Hotpoint and other major brand names in nearly every country throughout the world.
In Europe, Middle East and Africa (EMEA) it has approximately 22,000 employees, a sales presence in more than 30 countries and manufacturing sites in seven countries. Whirlpool EMEA is an operating segment of Whirlpool Corporation. Whirlpool Corp.’s EMEA Headquarters are located in Pero (MI), Italy. Additional information about the company can be found at WhirlpoolCorp.com or find us on LinkedIn, Twitter and Medium.
For further press information and images please contact:
Briar at jmm PR
Tel: 01536 414555
For Domestic&General related inquiries please contact:
Kate Pledger at Maitland/AMO
Tel: 020 7379 5151
22nd October 2019